How will I know that my return has been processed?
The first indication most clients receive that their return has been processed is the extra money in their nominated bank account. This is due to the EFT of your refund taking place the same day your notice of assessment is issued.
Your notice of assessment will usually arrive a few days later in the mail, or if you are a registered myGov user, you will be able to retrieve a digital copy of the notice of assessment from the myGov website.
If you have elected to pay your tax return fees from the proceeds of your refund, your receipt will arrive in the mail along with your notice of assessment.
How long will it take to get my refund?
Once your return is lodged, the ATO will process it and issue you with a notice of assessment. If you’re owed a refund, it will be issued at the same time.
The ATO service standard for assessing a current year tax return lodged electronically is 30 days. This means that the ATO does not consider your return to be “late” until 30 days have passed from the date of lodgement.
However, the ATO’s statistics show that they usually process 94% tax returns that have been lodged electronically within 14 days of receiving them.
The ATO offers an automated phone service to allow taxpayers to check the progress of their return. This can be accessed by calling 13 28 65. Alternatively, the progress of your return can be viewed on the myGov website.
Is my return lodged with the ATO electronically?
Other than in exceptional circumstances, or for returns for the 1997 financial year and earlier, all returns prepared by Austax are lodged electronically with the Australian Taxation Office.
When will Austax lodge my return?
Once your return is complete, Austax will generally lodge your return with the Australian Taxation Office (ATO) as soon as possible.
By complete we mean that, your return has been finalised, you have signed off on all the documentation and/or declarations required by Austax and you have paid all outstanding fees (or arranged for them to be paid from your refund).
Where your return is completed after 5pm or on a weekend your return may be lodged the next business day (Mon-Fri). All other returns are generally lodged the same day they are completed.