For clients that paid our fees upfront:
The bank account your refund is being directed to is shown at the very bottom of the front page of your tax return.

Ensure that your bank account details are correct and that you are checking the correct bank account. Your refund is usually prefixed by “ATO” followed by the sequence number shown on your notice of assessment.

If the bank details supplied on your return are incorrect, then the ATO will forward you a cheque which usually takes about two weeks.

For clients that paid our fees from their tax refund:
The bank account details your refund was deposited to are printed on the trust account receipt that accompanies your notice of assessment.

Ensure that your bank details are correct and that you are checking the correct bank account. Your refund is usually prefixed by “Austax” followed by the receipt number shown on your trust account receipt.

If the bank details supplied on your return are incorrect, then Austax has probably been trying to contact you! Please call our office as soon as possible to advise us of the correct bank account details.